Last Updated: April, 2026

At BirdsJungle, we carefully inspect and prepare every order before shipment. Because we sell both live animals and physical products, our refund, return, and cancellation terms vary depending on the type of item purchased.

By placing an order through BirdsJungle.com, you acknowledge and agree to the terms outlined below.

1. Live Birds & Live Animals

Due to the sensitive nature of live animals, all sales of live birds and animals are considered final once the order has been confirmed and prepared for shipment.

We do not accept returns or provide refunds for:

  • Change of mind

  • Buyer no longer wanting the bird

  • Failure to research the species before purchase

  • Personal preference regarding the bird’s appearance, behavior, temperament, or personality

  • Failure to confirm that the bird is legally permitted in the buyer’s state, city, county, or locality

  • Inability to receive the shipment at the agreed delivery address

  • Failure to provide required permits or documentation

  • Incorrect or incomplete shipping information provided by the customer

  • Delays or issues caused by the customer’s failure to cooperate with delivery arrangements

  • Normal adjustment, stress, or behavioral changes following transportation or relocation

Customers are responsible for confirming that the selected bird is legal to own and receive at their delivery location before placing an order.

2. Live Arrival Guarantee

BirdsJungle takes the health and safe arrival of its live animals seriously.

If a live bird arrives deceased or experiences a serious condition that qualifies under our Live Arrival Guarantee, the customer must contact us within 24 hours of confirmed delivery.

The customer may be required to provide:

  • Clear photographs and/or video of the bird

  • Unedited video evidence of the condition upon arrival

  • The order number

  • Delivery confirmation

  • Any veterinary documentation requested by BirdsJungle

After reviewing the claim, BirdsJungle may, at its discretion and subject to the circumstances, provide one of the following remedies:

  1. Replacement with a comparable bird, subject to availability; or

  2. A refund of the eligible purchase amount.

The Live Arrival Guarantee does not automatically apply to circumstances caused by customer negligence, improper care, failure to follow care instructions, extreme environmental conditions after delivery, transportation arranged independently by the customer, or failure to notify BirdsJungle within the required reporting period.

Any refund or replacement under the Live Arrival Guarantee is subject to verification and approval by BirdsJungle.

3. Physical Products

For physical products such as bird cages, feeders, baths, accessories, and similar merchandise, customers may request a return within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging.

The following items are generally not eligible for return:

  • Used products

  • Products damaged after delivery through customer use or negligence

  • Products that have been modified or assembled in a manner that prevents resale

  • Items returned without original packaging when the packaging is required for safe resale

  • Products specifically identified as non-returnable on the product page

  • Custom-made or specially ordered products

  • Products that cannot be safely resold for health, hygiene, or other legitimate reasons

Approved returns must be authorized by BirdsJungle before the customer ships the item back.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or materially different from the product ordered.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect physical product, contact BirdsJungle as soon as possible after delivery.

Please provide:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

  • A description of the issue

After reviewing the claim, BirdsJungle may offer a replacement, repair, store credit, or refund, depending on the circumstances and availability.

5. Order Cancellations

Orders for live birds may enter processing immediately after confirmation. Because live animals may be reserved, prepared, or scheduled for transportation, cancellation requests are not guaranteed.

Once a live-animal order has been confirmed, reserved, or prepared for shipment, cancellation may not be available.

For physical merchandise orders, cancellation requests must be submitted before the order has been processed or shipped. Once an order has shipped, the customer may need to follow the applicable return procedure.

6. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the transaction.

Approved refunds may take several business days to appear in the customer’s account, depending on the payment provider and financial institution.

BirdsJungle does not provide cash refunds for online card transactions.

7. Shipping Fees

Original shipping charges are generally non-refundable unless the refund is required because BirdsJungle shipped the wrong product, the product arrived damaged due to shipping, or another circumstance specifically approved by BirdsJungle.

Return shipping costs are the customer’s responsibility unless otherwise agreed in writing.

8. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact BirdsJungle so we can review and attempt to resolve the issue.

If a customer initiates a chargeback or payment dispute, BirdsJungle reserves the right to provide the payment processor and financial institution with relevant transaction records and supporting documentation, including order information, customer communications, shipping records, delivery confirmation, tracking information, photographs, and evidence of the customer’s acceptance of applicable policies.

Submitting a chargeback does not automatically establish that a customer is entitled to a refund.

9. Policy Does Not Limit Legal Rights

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable federal, state, or local law.

Where applicable law provides a customer with rights that differ from this policy, the applicable law will control.

10. Policy Changes

BirdsJungle reserves the right to update this Refund, Return & Cancellation Policy from time to time.

The version of the policy in effect at the time an order is placed will generally apply to that transaction, subject to applicable law.

11. Contact Us

For refund, return, cancellation, or Live Arrival Guarantee inquiries, please contact us:

BirdsJungle
Ave Ste 413A No 2932
Cheyenne, WY 82001
United States

Phone: +1 (970) 742-6661
Email: info@birdsjungle.com
Website: BirdsJungle.com

Please include your order number and relevant details when contacting us about an order.