Live Animal Guarantee & Shipping Policy

Our Commitment to You

Every bird sold on BirdsJungle is hand-raised or carefully sourced, hand-fed where applicable, and given the time it needs to wean and mature before it is ever offered for sale. We built this policy so you know exactly what to expect at every stage, from the moment you place your order to the moment your new bird settles into its home.

Live animals are not like any other product we sell. We treat every shipment as if it were one of our own birds traveling, because it is.

Health Screening Before Shipping

Before any bird is approved for shipment, it goes through the following checks:

• Visual health inspection for weight, feather condition, eyes, beak, and vent
• Confirmation that the bird is fully weaned and eating independently
• A minimum pre-ship observation period to rule out signs of stress or illness
• Species-appropriate crating with food and hydration support for the length of transit

Any bird that does not pass this screening is held back and not shipped, even if it means delaying an order.

Licensing & Legal Compliance

BirdsJungle is operated as a licensed entity in the United States. We maintain the applicable permits required to breed, sell, and ship live birds domestically, and we review each order against species-specific compliance requirements, including CITES status for regulated species, before it is confirmed.

Live Arrival Guarantee

We guarantee that your bird will arrive alive when the following conditions are met:

• Someone is available to receive and sign for the shipment at the scheduled delivery time
• The unboxing is recorded on unbroken video, from a closed box to the bird being removed
• Any issue is reported to us within [24 hours] of delivery, with the video and clear photos attached

If these conditions are met and the bird has not survived transit, we will offer a replacement of equal value or a full refund of the animal’s purchase price (see Section 8 for details). Shipping charges are non-refundable in all cases.

How We Ship

Live birds are shipped using carriers and methods appropriate to the species, distance, and season, typically next-flight-out or overnight air cargo timed so your bird spends the minimum possible time in transit.

• Shipping dates are scheduled around weather at both the origin and destination. We will not ship into extreme heat or cold, even if it delays your order.
• You will receive tracking information and an estimated delivery window as soon as your bird is booked for transit.
• A valid phone number and someone available on delivery day are required for every live shipment.

Weather holds, carrier delays, and rescheduled flights are outside our control. When they happen, we will keep your bird safe and comfortable and rebook at the earliest safe opportunity, at no extra cost to you.

Receiving Your Bird

Please prepare before delivery day:

• Have the cage, food, and water set up and ready before your bird arrives
• Keep the room quiet, warm, and free of other pets during unboxing
• Start your video recording before opening the shipping box and keep it running until the bird is safely in its enclosure
• Offer fresh water and familiar food immediately, then allow the bird to rest undisturbed

Filing a Claim

If something is wrong on arrival, the bird has not survived transit, or shows visible signs of injury or acute illness, contact us right away:

• Email us at info@birdsjungle.com with your order number
• Attach your full, unedited unboxing video and clear photos
• Describe exactly what you observed

We respond to all claims within [24–48 hours] and will walk you through next steps personally. We would rather make it right than argue about it.

Refunds, Replacements & Store Credit

Because live animals cannot be “returned” once they have left our facility, refunds and replacements are handled through the Live Arrival Guarantee (Section 4) rather than a standard return policy. Once a claim is approved, you may choose:

• A replacement bird of the same or comparable species, shipped at the next available safe date
• A refund of the bird’s purchase price to your original payment method
• Store credit, issued at 110% of the purchase price, toward any future order

Shipping fees, crating fees, and any add-on products (cages, supplies, food) are non-refundable. We do not accept returns of live birds for reasons of “change of mind” after delivery — please make sure you are ready before you order.

Acclimation & Normal Stress Behavior

It is completely normal for a bird to be quiet, fluffed up, less vocal, or reluctant to eat much for the first 24–72 hours after a move. Travel is a significant change of environment, and most birds need a short adjustment period before showing their normal personality and appetite.

These behaviors on their own are not grounds for a health claim. If quiet or subdued behavior continues past 72 hours, or is joined by signs such as labored breathing, discharge, or refusal of all food and water, please contact us and consult an avian veterinarian.

Natural Variation Disclaimer

Feather color, pattern, and size can vary naturally within a species and even within a clutch. Photos on our listings are representative of the species and general age range, not a guarantee of an exact match in markings. Where sex is stated, it is based on DNA sexing or visible sexual dimorphism as noted on the listing; for species that cannot be reliably sexed visually at a young age, sex should be treated as unconfirmed unless DNA results are included.

State & International Restrictions

Ownership laws for exotic birds vary widely by state, county, and city, and change over time. Before ordering, please confirm that your species of interest is legal to own at your address.

We reserve the right to decline or cancel an order, with a full refund, if we cannot confirm that a shipment can legally be completed to your location.

Quarantine Recommendation

If you already own other birds, we strongly recommend quarantining your new arrival in a separate room, with separate food and water dishes and no shared airflow, for a minimum of 30 days before introducing it to your existing flock. This is standard aviculture practice and protects both your new bird and your current birds while any travel stress resolves.

Orders, Payment & Cancellations

• Orders are confirmed once payment is received in full and a ship date has been agreed
• Deposits or full payment reserve a specific bird for you; birds are not held without payment
• Cancellations made before a bird has been booked for shipment are eligible for a refund, minus any payment processing fees already incurred
• Once a shipping date is booked and travel arrangements are made, cancellations may be subject to a rebooking or restocking fee

Contact Us

Questions before you buy, or need help after delivery? We are here for the life of your bird, not just the sale.

Email: info@birdsjungle.com
Phone/WhatsApp:+1 9707426661
Hours: 24