- We offer a full refund or exchange on any item in its original condition within 30 days of delivery.
- No returns are accepted without prior authorization from our team.
- Defective or damaged items must be reported within 2 business days of receiving your order.
- Defective merchandise will be exchanged within the first 7 days of receipt.
- Shipping charges are non-refundable.
- A 15% restocking fee may apply to returned items.
Damaged Products
Please inspect your package as soon as it arrives. If anything is damaged or defective, contact us within 2 business days at info@birdsjungle.com. We will arrange a replacement and cover all related shipping costs.
Returning a Product
If a product does not meet your expectations, you can return it within 30 days. The item must be unused, in its original packaging, and in the same condition as received.
To start a return, email us at info@birdsjungle.com with your order number. Our team will guide you through the next steps.
Please note, return shipping costs are the responsibility of the customer.
Non-Returnable Items
- Items marked as final sale
- Opened consumable products such as bird food or treats
- Customized or personalized items
Refunds
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to your original payment method.
Order Cancellations
To cancel an order, contact us immediately at info@birdsjungle.com. We will do our best to stop the shipment. If the order has already been dispatched, standard return procedures will apply.
Please Note
Do not refuse delivery of your package. Refused shipments may result in additional fees and delays in processing your refund.